Refund policy
How do I return an online purchase?
To start a return for an online purchase, please contact our Customer Service and include the following details in your enquiry:
- Order Number
- Name of the Item
- Reason for return
- Item Photo
- Recording during unboxing as proof of damaged/faulty
Our team will guide you on the next steps depending on the nature of your return.
Am I able to return an online purchase in-store?
Yes. Depending on the reason, you may return for a refund. For more information, please refer to the table below:
| Return Reason | Refund |
| My Item arrived Damaged/Faulty |
YES (Please contact our Customer Service) |
| I’ve tried the product and have changed my mind | NO |
| My product is unused but I’ve changed my mind | NO |
| I have received the wrong item |
YES (Please contact our Customer Service) |
| I’ve tried the product and experienced an allergic reaction |
YES (Please contact our Customer Service) |
| One of the items I ordered was missing |
YES (Please contact our Customer Service) |
| I would like to return my item but I do not have any proof of purchase* | NO |
*Proof of purchase= original receipt, bank statement, order history.